Airport Customer Service Agent Distance Learning Course - Platinum Level Course

INTRODUCTION

As a Airport Passenger Service Agent you are expected to provide the highest standard of customer service at all times and portray the airline's image at all times. This course is for candidates that wish to elevate their career or are considering to equip their skills-set to meet the needs of well-established airlines in order to ensure that the candidate goes above and beyond customer satisfaction.

The Advance Airport Passenger Service Agent course identifies with the different functions and duties in an advance role. This includes familiarising with airline products and services, issues tickets, issuing excess baggage charges, calculating airfares, reissuing airfares, knowledge of Reservation and Check in Systems and awareness of the Airline Industry.

The course includes professional training and knowledge...

• Airline Products & Services
• Airline Terminology
• The Nature and Characteristics of Airlines
• Airfares & Ticketing Level 1
• Computerised Reservations - Amadeus
• Amadeus Airport Passenger Services Check In System Altea DCS
• Airfares & Ticketing Level 2

1. The Airfares & Ticketing Level 1Professional entails all the skills required for an exciting career with air travel. You will gain the following competences and knowledge of:

• Identify parts of a passenger’s journey
• Identify cities and counties related to IATA areas & sub-areas
• Identify global indicators for passenger routings
• Select quotation of specific passenger routes and select the best fares
• Construct convent and round the worldwide currencies using rates of exchange
• Construct and price one way, return and circle trip routes using normal fares
• Interpret data entries on electronic tickets
• Identify applicable taxes, fees and charges for specific passenger journeys
• Calculate child and infant fares

The course includes: All course materials, Mock papers with support and guidance from dedicated personal tutor with constructive feedback to succeed in the Final exam & Certification.

Once completed and gained familiarity with ticketing procedures, you will move onto the GDS System Amadeus giving you industry Hands-on practical training in the following modules.

2. The Airline Computerised Reservations Systems(Simulated) - Intermediate Level

This a worldwide recognised qualification and training required by many Travel, Airline and Airport industry leading employers gives candidates to gain competence in:

• Lesson 1 -Sign onto & off onto Amadeus, encode and decode cities, airports & airlines
• Lesson 2 Display Passenger Name Record
• Lesson 3 Check timetables schedule and availability
• Lesson 4 Check passenger return availability and airline alliances
• Lesson 5 Create a Passenger Name Record to complete booking
• Lesson 6 Display creating a Passenger Name Record
• Lesson 7 Complete passenger details of address, frequent flyer membership
• Lesson 8 Create a Special Service Request (SSR) & Service Information (OSI) fields
• Lesson 9 Cancelling and changing PNR elements
• Lesson 10 Advance seating requests
• Lesson 11 Seat maps and booking specific seats
• Lesson 12 & 13 Display car rental
• Lesson 14 & 15 Display hotel
• Lesson 16 Display Fare types and rules
• Lesson 17 Display pricing itineraries
• Lesson 18 Producing passenger tickets
• Lesson 19 Producing Electronic Miscellaneous Document
  Lesson 20 Displaying queues
• Lesson 21 Accessing queue task
• Lesson 22 Calculating foreign currency and minimum connecting times
• Lesson 23 Access help system
• Lesson 24 Access Travel Information Manual (TIM)
• Lesson 25 Explain Travel Information Web (Timaticweb)
• Lesson 26 Producing Electronic Miscellaneous Document

There are Quizzes at the end of each assessment learnt. This computerised reservation training course - Amadeus includes a personal log in to sign on and sign off the Amadeus emulator reservation system to gain access and start training.

Assessments & Practice

• There are Quizzes at the end of each assessment learnt. This computerised reservation training course - includes a personal log in to sign on and sign off the Amadeus emulator reservation system to gain access and start training.

The course includes...

• An agent sign on and sign off login
• 40 hours allocated time to complete your course within 6 months access to your account and practice outside of your course
• 24 Lessons and 5 Drills (Quizzes)
• Student Workbook to enhance, reinforce and practice your training
• Final assessment on the entire course
• An official industry worldwide recognised Certificate of Global Distribution System Training from Viasinc.
• Support & guidance throughout your course

This course covers 18 modules from the role of a Airport Customer Service Agent to the recruitment process when apply for jobs roles. You will be studying the following modules:

Module 1 - Course Introduction

Module 2 - The Airport Customer Service Role

Module 3 - The Airport Environment

Module 4 - Airport Customer Service

Module 5 - Aviation Encoding and Decoding

Module 6 - Aviation Terminology

Module 7 - Aviation Geography

Module 8 - Airline Characteristics

Module 9 - Ticketing Coding Information

Module 10 - The Baggage Process

Module 11 - Check in Process Scenario

Module 12 - The Boarding Process

Module 13 - The Arrival Process

Module 14 - Specific Needs Passengers

Modules 15 - Passenger Announcements

Module 16 - Recruitment Process 1

Module 17 - Recruitment Process 2

Module 18 - Aviation Recruitment Assessments

Once completed and gained familiarity with ticketing procedures, you will move onto the GDS System Amadeus giving you industry Hands-on practical training in the following modules.

4. Airport Check in System Amadeus Altea Departure Control Systems (DCS)

This course cover the functions Interactivity, Simulation, and Scenario-Based Instruction Emulator System course give you the competence to check in passengers, seating arrangements, passenger data, passenger itinerary updates in the format of Lessons, Quiz and Drills. You will be competent in the following areas:

• Lesson 1 - Passenger identification
• Lesson 2 - Single passenger check in
• Lesson 3 - Multi passenger check in
• Lesson 4 - Advanced Check-In Options
• Lesson 5 - Cancel check in
• Lesson 6 - Allocated seating
• Lesson 7 - Modify Seating
• Lesson 8 - Seating maps
• Lesson 9 - Customer product record
• Lesson 10 - Customer Links and History
• Lesson 11 - Reservations Applications
• Lesson 12 - Special Service Requests
• Lesson 13 - Frequent Travel Information
• Lesson 14 - Customer enquiries
• Lesson 15 - Customer Links and History
• Lesson 16 - Infant passengers
• Lesson 17 - E-tickets and updates

There are Quizzes at the end of each assessment learnt. This computerised reservation training course - Amadeus Altea Check in Departure Control System includes a personal log in to sign on and sign off to the Amadeus Altea emulator system to gain access and start training.

The course includes...

• An agent sign on and sign off login
• 40 hours allocated time to complete your course within 6 months
• 6 months access to access your account and practice outside of your course
• 20 Lessons and Drills (Quizzes) with immediate feedback
• Plenty of additional scenario-base practice
• Final assessment on the entire course
• Continuous Support & guidance throughout your course

4. The Airfares & Ticketing Level 2 entails all the skills required for an exciting career with air travel. This course is endorsed by Thai Airways. You will gain the following competences and knowledge of:

• Construct fare for journeys for more than one class
• Construct fares for journeys that are via a city which has a higher fare
• Construct fares for journey that include visiting the same city more than once
• Construct special fares using the milage system
• Calculate backhaul and circle trip minimum checks
• Construct fares using various breakpoints
• Examine airfare terms and definitions

All courses include mock papers and final examination papers.

You will receive 4 certificates:

• Airport Check in Customer Services
• Airfares & Ticketing Level 1
• Airfares & Ticketing Level 2
• Computerised Reservations System - Amadeus from Viasinic
• Airport Check in System Amadeus Altea Departure Control Systems (DCS)
• Exodus Travel Training and Recruitment Certificate Notification

Anyone wishing to enter a career field in Airport or Customer/Passenger Service Agent wishing to professionally trained on a airport check system and terminology used in the industry.

This ultimate training course will provide with reservations to flight check-in and arrival systems.

You will receive recognised industry certificates as well as the professional training on airport check in and reservation systems used in the industry.

Must be able to be familiar with the keyboard and be able to type in order to operate the The airport training check system.

The Airport Customer Service Professional course can provide candidates with a wealth of career options:

• Airport Customer Service Agent
• Airport Passenger Service Agent
• Airport Information Desk
• Passenger Service Assistance
• Passenger Ambassador
• Customer Service Host
• Meet & Greet Assistant
• Arrival and Transfer Assistant
• Passenger Service Agent Reduce Mobility Assistant.

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